Remote reading

Yes. For reading devices manufactured by Apator Powogaz, a dedicated SpidAp PC program and SpidAp application have been created, which enable remote reading.

Yes. Wireless and wired remote reading is not harmful to health. This is confirmed by declarations of conformity issued for radio communication modules, issued by the Manufacturer, based on specific European Directives and harmonized standards.

The overlays, thanks to two operating modes, allow you to take readings at any time. However, it should be noted that most Apator Powogaz overlays have two operating modes in the uploaded profiles, which significantly affects the speed of the obtained readings. There are two modes: normal mode and economy mode to save battery.
For example: the AT-WMBUS-16-2 overlay in normal mode transmits from 6 am to 6 pm from Monday to Friday - with a reading frequency of 80 s. In other hours and weekends it broadcasts in economic mode with a non-reading frequency every 300 s.
Below is an example of a list of various overlays with a specific overlay operating mode:

The 14-day license means that it is not possible to verify the purchase of the existing license at Powogaz S.A. Please contact ServiceDesk (support.powogaz@apator.com). There you will receive a sample license agreement, and the sales representative will confirm the license agreement for the old system and the new license will be treated as an annex. If you do not have an old license agreement then in commercial matters please contact the sales representative on behalf of Apator Powogaz S.A.

To download the SPIDAP application, log in to the sonar-engine.powogaz.info portal, from which you can download the latest version of the application, as well as the Inkasent software. If you still cannot download the software and the application - contact ServiceDesk (support.powogaz@apator.com).

a) make sure that you have enabled data transmission on your phone;
b) go to settings and search for "allow installation from unknown sources"; change the setting to active;
c) if the installation of the .apk file on the device is not possible, install a supporting application from the Google Play store, e.g. "APK mirror", in this application, search for the downloaded .apk file from the "Download" folder by selecting the "Install Packeges" option.

a) check if your phone has data transmission activated;
b) perform the password recovery process;
c) in the event of ineffectiveness of the actions as above, contact the ServiceDesk (support.powogaz@apator.com) in order to check whether the system qualified the authorizations correctly.

a) check for updates;
b) uninstall and reinstall the application;
c) in order to verify, check the SpidAp Server portal for the duration of the license from the super user account;
d) if the actions as above are ineffective, contact the ServiceDesk (support.powogaz@apator.com) in order to check the term of the license or permissions, if you are not sure.

You need to convert the route structure from v2 to v3. We do this by opening the current database structure with the Inkasent PC v3 software, selecting the import file, and then saving the database structure by changing the file extension (Save as -> Save As type - selecting version 3)

Please go to GPS settings and then select "Enhance Accuracy". Please check if Wi-fi and Bluetooth interfaces are turned on.

a) check if you have uploaded encryption keys to the imported route;
b) re-upload the structure by adding encryption keys, then re-create the route and upload it to the mobile terminal;
c) contact your sales representative to verify your encryption keys;
d) if the actions mentioned above are ineffective, contact ServiceDesk by sending a bug report from the application level, adding the address structure (SPIDAP PC), routes.sqlite file and imported key database.

a) check the correctness of the encryption keys;
b) if the device number was changed during the route, be sure to update the encryption keys;
c) contact your sales representative to verify your encryption keys;
d) If the actions mentioned above are ineffective, contact ServiceDesk by sending a bug report from the application level, adding the address structure (from Inkasent PC3), routes.sqlite file and imported key database;
e) check whether previous readings from the same overlay numbers have been deleted in another route on this mobile device, if not - then delete previous readings.

a) make sure the device is in transmission mode;
b) wake up the device and install it by entering the volume indication from the water meter;
c) In the event of ineffectiveness of the actions as above, contact the complaint department and the sales representative.

a) To use the application launches in offline mode, the first login must be done with access to the Internet, in order to verify the credentials of the user who will use the application
b) Offline run counter resets every time you connect online during credential verification
c) When the user wants to disable the application and continue to use offline launches, he should disable the application using the "close" button
d) Offline work allows the application to work when the device is not connected to the Internet (SIM card, Wi-fi)
e) Offline work is necessary for the operation of the application when, despite the SIM card with data transmission enabled, we lose the operator's range
f) The offline run counter displays in the top right corner of the application
g) The maximum number of launches in offline mode is 15, after exceeding this number, the return to work of the online application is possible only by verifying the credentials, see point b.

The application was created for Apator Powogaz products. We take no responsibility for the use of our applications in the case of reading devices from other manufacturers.